Benefits and Disadvantages of a Keyless Entry App for Hotels

Hotels continuously seek innovative ways to enhance their guests’ experience while maintaining security. One such solution that has gained popularity is the implementation of a keyless entry app. The app can provide a convenient and contactless alternative to traditional keycards, allowing guests to access their rooms with a simple smartphone tap. With this technology, guests no longer need to worry about carrying physical keys or the risk of losing them. 

However, as with any technological advancement, there are advantages and disadvantages. In this article, we will explore the potential benefits and drawbacks of utilizing a keyless entry app in hotels, providing you with valuable insights into this emerging trend.


Benefits of a Keyless Entry App for Hotels

Keyless entry apps have revolutionized the hotel industry by providing numerous benefits for guests and hotel establishments as discussed below:

Optimized Staff Productivity and Redistribution

Keyless entry apps optimize staff productivity and enable the redistribution of resources. With simplified check-in processes, staff members can focus on providing personalized services and attending to guests’ unique needs. By leveraging the data and analytics provided by the app, you can identify peak periods and allocate staff accordingly, ensuring efficient coverage during busy times.


“By automating the daily admin, hoteliers will have hours more to spend with their guests, ensuring that they have the best possible experience at your hotel.”

- Why Hotel Automation is the Next Big Thing in Hospitality by Preno.


By reducing the need to man the front desk at all times, your staff can focus on other areas of hotel operations.You’ll also optimize resource allocation, further reducing costs and increasing overall efficiency. This cost-effective solution ensures a win-win situation for both hotels and guests.

Improved Guest Experience and Satisfaction

Guests, particularly families, value the convenience and personalized experience of seamlessly entering their rooms through their smartphones. This eliminates the necessity for any family member to engage with front desk staff, as their digital key can be easily shared via email, ensuring a hassle-free check-in process. With a simple swipe on their mobile phones, unlocking their rooms becomes effortless, enhancing the overall smoothness and efficiency of the check-in process. 

Increased Security and Control

One of the key benefits of a keyless entry app is its increased security and control for guests and hotels. Traditional keys can be easily lost, misplaced, or duplicated, posing a security risk. Keyless entry apps utilize secure digital authentication methods, ensuring only authorized individuals can access designated rooms. You can also benefit from real-time monitoring and auditing capabilities through the system dashboard, allowing you to track access logs and maintain better control over room security.

Sustainable Solution for Hotels

By switching to hotel digital keys, you can reduce plastic waste from traditional keycards. The automation of check-in and check-out processes also minimizes paper usage, promoting a more eco-friendly approach. 

The system also gathers data and offers insights into room occupancy patterns, allowing you to optimize energy and water consumption. This commitment to sustainability aligns with the growing environmental concerns and helps hotels operate responsibly.

Staff can focus on attending to guest needs

Streamlined Operations and Reduced Workload

With keyless entry apps, you can streamline operations and reduce the workload on staff. Automation of room access eliminates the need for manual key distribution and collection, freeing up resources to focus on more critical tasks. This efficiency allows you to make better use of the limited workforce and provide exceptional service even with fewer staff members available.

Cost-Effective Solution Over Time

Implementing a keyless entry app can be a cost-effective solution for your hotel in the long run. While there may be initial setup costs, such as installing the necessary hardware and software infrastructure, eliminating traditional keycards and the associated logistical expenses can lead to significant savings over time. 

Contactless and Hygienic Solutions

Hygiene and safety has never been more important today, which is why contactless solutions have become essential for hotels. Keyless entry apps offer a contactless and hygienic alternative to traditional keycards or physical keys.


“Your hotel’s success is closely interlinked with the safety and health protocols you have put in place to protect your staff and guests.”

- Health and Safety in the Hotel Industry - An Essential Guide by Amenitiz.


Guests can conveniently access their hotel rooms by utilizing their smartphones, which eliminates the need for physical contact and effectively reduces the potential risk of germ transmission. This feature is particularly beneficial when guests are concerned about touching shared surfaces, such as during a pandemic or in highly high-trafficked areas.


Disadvantages of a Keyless Entry App for Hotels

While keyless entry apps offer numerous benefits, there are also some potential disadvantages that hotels should be aware of. Let’s delve into the challenges and concerns associated with implementing this technology, and how they can be addressed accordingly:

Man inspecting hotel server network

Technical Challenges and Reliability Concerns

When selecting a keyless entry app provider, look for solutions that incorporate robust backup protocols to counter issues like power outages, system failures, or network disruptions. Ensuring a seamless experience for guests despite occasional technological hiccups is necessary to maximize your investment in the upgrade.

Compatibility and Integration Issues

Choose a keyless entry app from providers that offer seamless integration with various property management systems, door lock systems, and other technology platforms. Prioritizing compatibility across different devices and operating systems will ensure a smoother transition and business continuity, all while minimizing costs.

Accessibility and User Adoption Limitations

Opt for a keyless entry solution that considers accessibility and user adoption limitations. Look for features that accommodate guests who might face challenges navigating the app, especially those who are elderly, differently abled, and non-techie. Select a provider that offers alternative access options like keycards or PIN codes. 

Multilingual support is crucial for international travelers, so prioritize apps that offer a diverse language interface to cater to a global audience. By addressing these concerns, hotels can ensure a more inclusive and user-friendly experience for all guests.


Upgrade Your Hotel With A Keyless Entry App From 4SUITES

As discussed here, you can see that the benefits of upgrading to a keyless entry app for your hotel are huge. While there might be a few downsides, these can be easily addressed by choosing the right solutions provider. Among companies that specialize in keyless entry app for hotels, nothing comes close to 4SUITES.

4SUITES offers the technology of a keyless entry app by combining advanced software and hardware powered by the Internet of Things (IoT) technology.

With 4SUITES, you can revolutionize room access management system, providing guests with a seamless and secure keyless check-in experience. This innovative solution brings convenience, security, and personalized guest experiences to the table. By harnessing the power of 4SUITES, you can stay ahead of the curve and elevate services to new heights.

Smart IoT Hotel Locks: Experience the power of 4SUITES, where smart hotel IoT locks seamlessly connect to the cloud management platform. Enjoy the convenience of 24/7 monitoring and over-the-air firmware updates, all powered by IoT technology. 

Lock Upgrades: Still using old locks in hotel rooms? We can quickly upgrade it to an intelligent access system in just a few minutes! Retrofit your existing locks with ease, eliminating the need for costly replacements. 4SUITES is compatible with most ‘Classic’ and ‘Mini’ hotel lock models. 

Intelligent Readers: Discover the power of 4SUITES’ intelligent cloud platform, where wall and lift readers can be connected to transform your hotel operation. Experience the convenience of RFID, NFC, web-app access, and remote control capabilities with the platform.

Ready to elevate your hotel’s access management system? Get in touch and upgrade to 4SUITES today and experience the power of intelligent access, streamlined operations, and enhanced guest satisfaction. Don’t miss out on the future of hospitality today.