Last updated: 13^th  October 2022.

The protection of your personal data is particularly important to us. We, therefore, respect your privacy and process your data exclusively on the basis of the applicable provisions of data protection law and in accordance with this data protection declaration.

The purpose of this Privacy Policy is to explain what personal data we collect about end customers and users of our services (“you/your”) when you use our website. When you use our IoT locks, we receive only basic reservation information (e.g., your booking reference number, arrival, and check-out date as well as your email address) from the property management system (PMS) of the hotel for processing your access rights. We do not receive credit card information.

Please read this Privacy Policy carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this Privacy Policy you can contact us using the information provided below or by emailing us at info@4suites.io

Our Privacy Policy is just one of a range of policies we have that sets out how we at 4SUITES ensure your right to privacy is safeguarded. If you are looking for any of those other policies, you can find them here:

Click here for our Cookies Policy.

Scope
Through its online service, 4suiteshq.com will process privacy-sensitive or personal data. 4Suites B.V. values the privacy of its customers and observes due care in the processing and protection of personal data. During the processing, we stick to the requirements of the applicable data protection legislation.

This means we clearly specify our purposes before we process personal data, by using this Privacy Statement; limit our collection of personal data to only the personal data needed for legitimate purposes; we ask for explicit permission to process your personal data in cases where your permission is required; take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf; respect your right to inspect, correct or delete your personal data held by us.

Personal data we collect and how we collect it
By using our service, you are providing certain data to us. This could be personal data. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. We use the following data for the purposes mentioned in this Privacy Statement:

• Name and address
• Telephone number
• Email address
• IP address

 

Registration
Certain features of our service require you to register beforehand. After your registration, we will retain your user name and the personal data you provided. We will retain this data so that you do not have to re-enter it every time you visit our website, to contact you in connection with the execution of the agreement, invoicing, and payment, and to provide an overview of the products and services you have purchased from us. We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with us or if this is required by law. In the event of suspicion of fraud or misuse of our website, we may hand over personal data to the entitled authorities.

Access to portal
Within our portal, you can access a management environment where you can set, specify and change settings.

Handling your order
We will use your personal data when handling your order. If necessary for proper handling, we can provide your data to third parties. We will explain this in detail later.

Promotion
Other than the advertisements on the website, we can inform you about new products or services by e-mail.

Contact Forms and Newsletter
We have a newsletter to inform those interested in our products and/or services. Based on your consent provided through the subscription form, 4SUITES will use your identification data and contact details for sending the newsletters and/or alerts that you have subscribed to in relation to the products and services commercialized by 4SUITES, as well as to keep you informed about interesting related news. Each newsletter contains a link that allows you to unsubscribe from our newsletter.

If you fill out a contact form on the website or send us an email, the data you provide will be retained for as long as is necessary depending on the nature of the form or the content of your email, to fully answer and correctly handle your message or email. This also applies to downloads via our forms, such as whitepapers and ebooks.

Location data
If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand. This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by for example Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.

Publication
We will not publish your customer data.

Providing Data to Third Parties
We may provide your data to our partners. These partners are involved in the execution of the agreement.

Google Analytics

We use Google Analytics to track visitors to our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don’t allow Google to use information obtained by Analytics for other Google services, and we anonymise the IP addresses.

Company name tracking
To measure the business use of our website, we use lead tracking services. These services show us company names and addresses based on the IP addresses of our visitors. The IP address is not recorded and we are not able to recognise a specific user or person.

Our data exchange with HubSpot
We use and exchange data with the HubSpot marketing tool and website software. Here you will find HubSpot’s privacy policy. If you have any questions about our data exchange with HubSpot, please do not hesitate to contact us via info@4suites.io

Security

We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:

• Access to personal data requires the use of a user name and password
• Access to personal data requires the use of a user name and login token
• We take physical measures to protect access to the systems in which personal data is stored.
• We make use of secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data.
• We keep logs of all requests for personal data

Third-party Websites
This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of these websites.

Changes to this Privacy Statement
We reserve the right to modify this statement. We recommend that you review this statement regularly so that you remain informed of any changes.

Inspection and Modification of your Data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

Contact information
4SUITES B.V.
Schumanpark 51
7336 AS Apeldoorn
The Netherlands
info@4suites.io