Frequently Asked Questions

Let us answer all of your questions about our Intelligent Access Solution for Hospitality


4SUITES opens the door to a smarter hotel. We offer the most advanced Access Platform tailored to hospitality. The first 100% cloud based system to help streamline your operations and optimise the guest experience. Any questions? Have a look at our FAQ's or contact us.

Do you use Bluetooth?

Nope, everything is online and in the cloud. We don’t use Bluetooth for mobile keys or RFID for keycards. We use internet for our mobile keys and NFC for keycards. There is no data-on-card principle, everything is stored and verified in our secure cloud environment.

We rely on IoT and the cloud for our intelligent access solution. For you, this means the fastest, secure, flexible and future proof access platform.

Another advantage compared to Bluetooth technology is that you don’t need to download/install an app.

Which technology do you use? RFID/Bluetooth, etc...?

All 4SUITES products use the Internet of Things (IoT) and NFC as technology for access.

What if my phone is out of battery or lost?

If a smartphone is completely out of battery, then the guest can always use a keycard to open their door. If they don’t have a keycard yet, they can get this at the reception or self-service kiosk. During unstaffed hours (or at completely unstaffed locations) the guest can contact the hotel via e.g. intercom, after which a remote employee of the hotel can open the door(s) to the hotel and hotel rooms via the app or management dashboard. Doors can be opened remotely by anyone who has the rights. Instantly and from anywhere in the world. In case the smartphone is lost, the access rights to the room can be reprogrammed.

How secure are hotel smart lock systems and keyless mobile access?

Hotel smart mobile keys are designed with security in mind. Our systems use the latest encryption and security protocols to ensure that only authorized personnel can access hotel rooms. Additionally, our mobile keys are securely stored on the guest’s device and can only be accessed with their unique login credentials. You can read more about our security here.

Is it only possible to unlock with a phone or can also cards be used as a key?

All 4SUITES products can be used with both keycards and smartphone.

Does it also work on elevator doors?

Yes. You can even limit access to certain floors based on access restrictions of the guest (e.g. if your room is on floor 7 you will only have access to floor 7).

With which PMS partners do you integrate?

We fully integrate with most Cloud Based PMS systems like MEWS, Protel, Cloudbeds, Stayntouch, Apaleo, Clock PMS. Check out our Partner-page for more information. Not sure if your PMS is connected? Ask us!

Do guests need to install an app?

No download or login is necessary! Guests will receive an email or text message with a link to a secure webapp that they can open in the browsers on their phone. Here they can access all doors available.

What if a guest has no WiFi signal on his phone?

A guest needs to have an internet connection in order to use mobile keys. If no internet connection is possible they can still use a keycard to get in.

What is the WiFi in the hotel breaks down?

If the 4SUITES system is on the WiFi system and the WiFi breaks down you will only be able to use keycards. As a backup we could install mobile routers so everything is still online if the WiFi-network has an outage.

For guests there is no issue if they have 4G/5G internet connection (who doesn’t?) to use mobile keys. Otherwise they will also need to switch to keycards temporarily.

Can a guest book an upgrade or extra service via your webapp?

We have various webbased guest app partners that can facilitate many functionalities like booking a room or other services. This opens great opportunities to further maximise your revenue. Check out our partner page.

I already have a Bluetooth system (mobile key ready). Can you integrate your platform with that?

In case you already have Blutetooth (BLE locks) we can check if an upgrade of your locks is available. As 4SUITES does not make use of Bluetooth technology, a direct software connection is not possible.

Do you also offer a Kiosk solution?

Yes we have kiosk partners that already have the 4SUITES technology integrated. Contact us for all the possibilities!

Can I send my digital key to another guest?

Yes, you can give your digital key to other guests. Just like a keycard.

Can a guest open a room from anywhere remotely?

As a hotel you can choose if you like to restrain access from outside the hotel. A guest has to be in a certain distance of the location to be able to open doors. You can also choose to let guests have the remote option.

Do you provide installation services?

Yes, we can offer the complete project from A-Z. 4SUITES works with certified installation partners in many regions.

Do you also offer locks for my hotel doors?

Yes, we not only offer the Mobile Keys and Management Platform but also the locks or lock upgrades for your hotel doors. We could deliver and install completely new and intelligent door locks or upgrade your current locks. From that moment on your hotel will have cloud connected and intelligent locks, ready for the future.