We don’t believe in guests downloading an app for every hotel. No one does that these days. The faster and simpler the process, the greater the adaption on the guest side – that’s the only way it will work.
We now already have an opening rate of 65% via the digital keys of 4SUITES. This means that only a small proportion of our guests actually needs a key card.
4SUITES was recommended to us, through a colleague within Pandox, who is looking into 4SUITES as well. It’s also been highly recommended through Mews. 4SUITES has all the functionalities that we look for, to create the best guest journey. One thing is to have everything touchless, but also to have full integrations between our platforms.
No one will download an app, which is why the solution that 4SUITES provides, where you can download your key through a webpage, is in line with the other smart digital solutions we have.
There are 3 challenges to get mobile access right. First is the lack of open API’s and connectivity between tech companies, secondly the industry is very good in making check in a process with too many steps and therefore complicating it, and thirdly the hurdle of needing to install an app to do all this. Check in and mobile access should be almost a one-two clicks process. Then hotels can go back to focusing on hospitality and experience. I believe 4SUITES is the only company well positioned to achieve this as they address the 3 challenges head on.
As hospitality is an industry of comfort and choice, accommodation providers already witness the need to provide mobile keys to a growing number of travellers who simply prefer to skip the traditional reception for more comfort, privacy, speed of service or whatever reason. In that aspect, having a full cloud mobile key access system, that doesn't require anything to download but a single mobile web link, will be crucial for the popularity and the adoption of the mobile keys from travellers. This is where 4SUITES stands out.
Unless your guests have a strong brand loyalty, they will most likely not download your app when they visit your property. Unfortunately, this gimmicks bluetooth mobile access for many hotels. 4SUITES is able to overcome this barrier by allowing door locks to communicate directly to cloud API's for mobile entry. A guest can now open their room via a web page, email link or via an app (if they did download it!) thanks for 4SUITES.
4SUITES is a great additional service and solution for our guests. It integrates seamlessly into our existing locks. No visual additions or ugly add-ons. With a full Integration in our PMS, 4SUITES is really an addition to the hotel experience. There is no manual work needed so the hotel operation can focus on what they do best: service guests.