Case Study: Pandox Hotels

The ongoing challenge of Pandox hotels is to optimise their operations and guest experience. Their ultimate goal: reduce costs by automating more processes. But how? Read all about it in this case study.

Pandox often takes over hotels to refurbish and rebrand them. In those cases Pandox also looks at the tech stack of the hotel and how that can be optimised. They believe in the power of full cloud integrated systems which seamlessly connect. In this way they’ll be able to get real-time management control and data insights throughout the guest journey.

Automating operations and reducing manual labour are challenges and goals every modern hotelier should have. This is also the case for Pandox: they always strive to automate their processes. If you can do without or with less staff at the reception, you’ll be able to reduce a lot of costs which can be invested in smarter technological systems for example. It speaks for itself that this only works if the guest actually uses the mobile key. We call this the guest adoption rate.

Guest safety is another challenge Pandox is taking very seriously. More than ever, cleaning and hygiene are the forefront of minds, as is social distancing and other safety measures. In short, Pandox wants the guest to trust them and the processes they’ve put in place.